Symantec Endpoint Protection 14.2 – HTTP Error 500

Situation

A few days ago I updated our Symantec Endpoint Protection from version 14.0.1 RU1 MP2 to version 14.2.

After the update was done the local SEP Client on the SEPM Server wasn’t able to connect to the SEPM anymore. All other SEP Clients could connect just fine.

The SEP Client on the SEPM Server returned the Connection Status „HTTP error 500“.

 

Problem

Symantec added Support for IPv6 in version 14.2.

As soon as the local loopback Network Adapter tries to connect to SEPM using the IP „::1“ the Connection will fail.

Symantec is Aware of this issue as I opend a ticket.

 

Workaround

Change the behaviour of the Operating System to prefer IPv4 Connections over IPv6. Then the Connection uses „127.0.0.1“ an it will be able to connect successfully.

The behaviour can be changed by the following registry key.

 

Links
Symantec – Troubleshoot communication issues with Endpoint Protection Manager

Microsoft – Guidance for configuring IPv6 in Windows for advanced users

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